Frequently Asked Questions
SYJA Cosmetics is a Bangalore-based luxury skincare and cosmetics brand, offering premium products that combine elegance, quality, and care. We specialize in the retail sale of high-quality skincare and cosmetic products online in India.
Simply browse our products, add your favorites to the cart, and proceed to checkout. Once your payment is confirmed, you’ll receive an email with your order details.
Yes, we currently deliver all across India through reliable courier partners.
Orders are usually processed within 2–4 business days and delivered within 5–7 business days, depending on your location. You’ll receive a tracking link once your order is dispatched.
We accept secure online payments through credit/debit cards, net banking, UPI, and trusted payment gateways.
Yes, returns are accepted within 7 days of delivery, provided the product is unused, unopened, and in its original packaging. Please note, for hygiene reasons, opened products cannot be returned.
If you receive a damaged, defective, or incorrect product, please email us at contact@syjacosmetics.com within 48 hours of delivery, along with photos. Our team will assist you with the replacement or refund process.
Our products are carefully crafted with high-quality ingredients. However, as skin types vary, we recommend a patch test before first use.
Yes, we are committed to ethical beauty and ensure our products are cruelty-free.
Our support team is available daily from 10 AM – 6 PM. You can reach us at:
📧 support@syjacosmetics.com

