loader image

Frequently Asked Questions

1. What is SYJA Cosmetics?

SYJA Cosmetics is a Bangalore-based luxury skincare and cosmetics brand, offering premium products that combine elegance, quality, and care. We specialize in the retail sale of high-quality skincare and cosmetic products online in India.

2. How do I place an order?

Simply browse our products, add your favorites to the cart, and proceed to checkout. Once your payment is confirmed, you’ll receive an email with your order details.

3. Do you ship across India?

Yes, we currently deliver all across India through reliable courier partners.

4. How long does delivery take?

Orders are usually processed within 2–4 business days and delivered within 5–7 business days, depending on your location. You’ll receive a tracking link once your order is dispatched.

5. What payment methods do you accept?

We accept secure online payments through credit/debit cards, net banking, UPI, and trusted payment gateways.

6. Can I return or exchange a product?

Yes, returns are accepted within 7 days of delivery, provided the product is unused, unopened, and in its original packaging. Please note, for hygiene reasons, opened products cannot be returned.

7. How do I request a return or refund?

If you receive a damaged, defective, or incorrect product, please email us at contact@syjacosmetics.com within 48 hours of delivery, along with photos. Our team will assist you with the replacement or refund process.

8. Are your products safe for all skin types?

Our products are carefully crafted with high-quality ingredients. However, as skin types vary, we recommend a patch test before first use.

9. Are SYJA Cosmetics products cruelty-free?

Yes, we are committed to ethical beauty and ensure our products are cruelty-free.

10. How can I contact customer support?

Our support team is available daily from 10 AM – 6 PM. You can reach us at:
📧 support@syjacosmetics.com

My Cart
Wishlist
Categories